Shipping policy

Shipping Policy

Sterling Hospitality Supply Limited (“Sterling,” “we,” “us,” or “our”) is committed to providing reliable and efficient delivery of your orders. Our shipping options, fees, and delivery timelines vary depending on the destination and shipping method selected.

British Virgin Islands

We offer shipping to neighboring islands within the British Virgin Islands for an additional delivery fee.

Applicable shipping fees will be calculated and displayed at checkout based on the delivery destination and available shipping options.

Customers are responsible for providing accurate delivery information, including the recipient’s full name, telephone number, island, address, and any other information required to complete delivery.

Delivery times within the BVI may vary depending on the destination, weather conditions, ferry schedules, courier availability, and other circumstances beyond our control.

United States

We currently ship to United States addresses only.

Orders shipped within the United States are fulfilled using reputable carriers such as FedEx and UPS, depending on the shipping option selected and the destination.

Standard delivery generally takes approximately 3–5 business days after the order has been processed and shipped.

Please note that the 3–5 business day timeframe refers to transit time and does not necessarily include order processing time.

Shipping charges will be calculated and displayed at checkout before the order is completed.

Shipping Charges

Shipping fees vary based on:

  • Destination.
  • Package size and weight.
  • Shipping method.
  • Number of items in the order.
  • Applicable carrier rates.

The applicable shipping fee will be displayed at checkout before payment is completed.

Order Processing

Orders must be successfully processed and payment confirmed before they are prepared for shipment.

Processing times may vary depending on product availability, order volume, weekends, holidays, and whether an item is fulfilled directly by Sterling or through one of our fulfillment partners.

If an item is temporarily unavailable or backordered, we may contact you with additional information regarding the expected fulfillment timeframe.

Tracking

Where tracking is available, tracking information will be provided to the customer once the order has been shipped.

Customers are responsible for monitoring their shipment using the tracking information provided.

Delays

Estimated delivery times are provided as a guide and are not guaranteed.

Sterling is not responsible for delays caused by circumstances outside of our reasonable control, including:

  • Severe weather.
  • Natural disasters.
  • Ferry or marine transportation delays.
  • Carrier delays.
  • Customs or regulatory processing.
  • Incorrect or incomplete delivery information.
  • Holidays or periods of unusually high shipping volume.
  • Other events beyond Sterling's control.

Incorrect Delivery Information

Customers are responsible for ensuring that all shipping information provided at checkout is accurate and complete.

If an order is returned to Sterling or a carrier because of an incorrect or incomplete address, the customer may be responsible for additional shipping or redelivery charges.

Lost, Stolen, or Delivered Packages

Once a shipment has been confirmed as delivered by the applicable carrier, Sterling is not responsible for packages that are subsequently lost or stolen from the delivery location.

If you believe your package has been lost, damaged, or incorrectly delivered, please contact us as soon as possible so that we can assist with initiating an investigation with the carrier where applicable.

Shipping Restrictions

At this time, Sterling ships:

  • Within the British Virgin Islands — neighboring islands, subject to applicable delivery fees.
  • Within the United States — United States addresses only.

International shipping outside of the BVI and United States is not currently available unless specifically agreed to by Sterling.

Contact Us

If you have questions about shipping, delivery times, or your order, please contact us at:

Sterling Hospitality Supply Limited
Email: info@sterlinghospitalitysupply.com

Associate Company: Sterling Hospitality Group LLC