Terms of Service

Welcome to Sterling Hospitality Supply. These Terms of Service (“Terms”) govern your access to and use of the Sterling Hospitality Supply website, online store, products, services, and related platforms.

By accessing our website or placing an order with Sterling Hospitality Supply Limited (“Sterling,” “we,” “us,” or “our”), you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or purchase our products.

1. About Sterling Hospitality Supply

Sterling Hospitality Supply Limited is a company registered in the British Virgin Islands and operates under the trading name Sterling Hospitality Supply.

Our business provides hospitality, commercial, household, and related supplies to customers in the British Virgin Islands, the United States, and other markets where our products and services are available.

Our associate company is:

Sterling Hospitality Group LLC

2. Use of Our Website

You agree to use our website only for lawful purposes and in accordance with these Terms.

You may not:

• Use the website for fraudulent or unlawful purposes.

• Attempt to gain unauthorized access to our systems or accounts.

• Interfere with the operation or security of the website.

• Upload malicious software or harmful code.

• Copy, reproduce, or misuse our website content without authorization.

• Use automated systems to collect information from our website without our permission.

• Impersonate another person or business.

Sterling reserves the right to restrict, suspend, or terminate access to the website where we reasonably believe these Terms have been violated.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, pricing, availability, and other information displayed on our website are accurate.

However, product colors, packaging, dimensions, labels, photographs, and other characteristics may vary slightly from what is displayed online.

Sterling does not guarantee that your device or screen will accurately display the color or appearance of a product.

We reserve the right to correct errors, inaccuracies, or omissions and to update product information at any time without prior notice.

4. Product Availability

All products are subject to availability.

Adding an item to your shopping cart does not guarantee that the item will remain available until checkout is completed.

If a product becomes unavailable after you place an order, we may contact you regarding available alternatives or provide an appropriate resolution.

5. Pricing

Prices displayed on our website are subject to change without notice.

We reserve the right to correct pricing errors and cancel orders where a product has been listed at an incorrect price due to a technical, typographical, or other error.

Any applicable shipping charges, taxes, duties, or other fees may be calculated separately and displayed during checkout.

6. Orders

When you place an order, you are making an offer to purchase the products selected at the applicable price and under these Terms.

Receipt of an order confirmation does not necessarily mean that Sterling has accepted the order.

We reserve the right to accept, decline, limit, or cancel an order for any lawful reason, including:

• Product availability.

• Pricing errors.

• Suspected fraud.

• Duplicate orders.

• Incorrect customer information.

• Shipping restrictions.

• Supplier or fulfillment issues.

• Unusual purchasing activity.

• Other circumstances affecting our ability to fulfill the order.

If we cancel an order after payment has been processed, any approved refund will be issued to the applicable original payment method, subject to our Refund Policy.

7. Customer Information

You agree to provide accurate, current, and complete information when placing an order.

This includes your:

• Full name.

• Billing information.

• Shipping address.

• Telephone number.

• Email address.

• Payment information where applicable.

You are responsible for ensuring that your information remains accurate.

Sterling is not responsible for delays, additional shipping charges, or failed deliveries resulting from incorrect or incomplete information provided by the customer.

8. Payment

Payment must be successfully authorized before an order can be processed.

We may use third-party payment processors to securely process transactions.

By submitting payment information, you represent that you are authorized to use the payment method provided.

Sterling does not knowingly retain complete credit or debit card information when payment processing is handled by a third-party payment provider.

9. Shipping and Delivery

Shipping is subject to our Shipping Policy.

We currently offer shipping to neighboring islands within the British Virgin Islands for applicable fees and to United States addresses only.

Shipping charges will be displayed at checkout where applicable.

U.S. orders may be shipped using carriers such as FedEx or UPS, with standard transit generally taking approximately 3–5 business days after shipment, subject to carrier conditions and other circumstances beyond Sterling's control.

Delivery estimates are not guaranteed.

10. Returns, Exchanges and Refunds

All returns, exchanges, and refunds are subject to our Return & Refund Policy.

Generally, Sterling provides a 14-day return period for eligible merchandise.

Customers must obtain return approval before sending merchandise back to Sterling.

BVI customers are subject to the specific in-person return procedures and store-credit/exchange terms outlined in our Return & Refund Policy.

11. Damaged, Defective, or Incorrect Products

Customers should inspect their orders promptly upon delivery.

If you receive an item that is damaged, defective, incomplete, or different from what you ordered, contact us at:

info@sterlinghospitalitysupply.com

We may request photographs, order information, packaging information, or other documentation to evaluate the issue.

12. Dropshipped and Third-Party Fulfilled Products

Certain products available through our website may be fulfilled directly by third-party suppliers, manufacturers, distributors, or fulfillment partners.

These products may be subject to different:

• Shipping times.

• Packaging.

• Return procedures.

• Return addresses.

• Warranties.

• Product specifications.

Customers must contact Sterling before attempting to return any third-party fulfilled or dropshipped product.

13. Wholesale and Commercial Orders

Sterling supplies hotels, restaurants, villas, businesses, institutions, and other commercial customers.

Wholesale, bulk, commercial, special-order, and recurring supply purchases may be subject to additional terms, including:

• Minimum order quantities.

• Deposits.

• Purchase orders.

• Credit terms.

• Special pricing.

• Lead times.

• Cancellation fees.

• Restocking fees.

• Customized delivery arrangements.

Where separate written terms have been agreed upon, those terms may govern the applicable transaction.

14. Special Orders and Customized Products

Products that are specially ordered, customized, personalized, or sourced specifically at a customer's request may be subject to different cancellation and return conditions.

Once Sterling has committed funds to procure or manufacture a special-order product, the customer may be responsible for associated costs.

15. Intellectual Property

All content on our website, including but not limited to:

• Sterling trademarks and logos.

• Brand names.

• Product descriptions.

• Photographs.

• Graphics.

• Website designs.

• Text.

• Marketing materials.

is owned by or licensed to Sterling Hospitality Supply Limited or its respective owners and suppliers.

You may not reproduce, distribute, modify, publish, sell, or commercially exploit our content without prior written permission.

16. Third-Party Links and Services

Our website may contain links to third-party websites, applications, payment processors, suppliers, carriers, or other services.

Sterling does not control and is not responsible for the content, policies, availability, security, or practices of third-party websites or services.

Your use of third-party services may be subject to the terms and policies of those providers.

17. Promotions and Discounts

Promotional offers, discounts, coupons, and special pricing may be subject to additional conditions.

Unless otherwise stated:

• Promotions cannot be combined.

• Promotional pricing may be available for a limited period.

• Promotions may be limited to certain products or customers.

• Sterling reserves the right to modify or terminate a promotion where permitted by law.

18. Prohibited Activities

You may not use our website or services to:

• Commit fraud.

• Violate applicable laws or regulations.

• Purchase products using unauthorized payment methods.

• Attempt to circumvent purchase limits.

• Misrepresent your identity or business.

• Interfere with our website or systems.

• Reverse engineer or exploit website functionality.

• Use our website to distribute malicious software.

• Engage in activity that could damage Sterling, our customers, suppliers, or service providers.

19. Disclaimer

To the extent permitted by applicable law, Sterling provides its website and online services on an “as available” basis.

We do not guarantee that:

• The website will always be available.

• The website will be free from errors.

• Product information will always be completely error-free.

• The website will be uninterrupted or completely secure.

• All products will remain available.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.

20. Limitation of Liability

To the maximum extent permitted by applicable law, Sterling Hospitality Supply Limited will not be liable for indirect, incidental, consequential, special, or punitive damages arising from your use of our website or purchase or use of our products.

This may include losses arising from:

• Delays.

• Business interruption.

• Loss of profits.

• Loss of data.

• Carrier delays.

• Third-party services.

• Circumstances beyond Sterling's reasonable control.

Nothing in these Terms limits liability where such limitation is prohibited by applicable law.

21. Force Majeure

Sterling will not be responsible for delays or failures caused by circumstances beyond our reasonable control.

Such circumstances may include:

• Hurricanes and severe weather.

• Natural disasters.

• Fire.

• Flood.

• Government action.

• Transportation disruptions.

• Shipping or carrier delays.

• Port closures.

• Labor disputes.

• Supplier disruptions.

• Power outages.

• Internet or telecommunications failures.

• War or civil unrest.

• Pandemics or public health emergencies.

• Other circumstances beyond our reasonable control.

22. Privacy

Your use of our website is also subject to our Privacy Policy.

By using our website, you acknowledge that information may be collected, used, processed, and stored in accordance with our Privacy Policy and applicable law.

23. Changes to These Terms

Sterling reserves the right to update or modify these Terms from time to time.

The updated Terms will be posted on our website with the revised effective date.

Your continued use of our website after changes are posted constitutes acceptance of the updated Terms to the extent permitted by applicable law.

24. Governing Law

These Terms shall be interpreted and governed in accordance with the applicable laws governing Sterling Hospitality Supply Limited and the relevant transaction, without prejudice to any mandatory consumer protections that may apply to you.

Where a separate written agreement with a customer contains governing-law or dispute-resolution provisions, those provisions may apply to that transaction.

25. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue in full force and effect to the extent permitted by law.

26. Entire Agreement

These Terms, together with our applicable policies and any separate written agreements or order-specific terms, constitute the applicable agreement between you and Sterling regarding your use of our website and purchase of products.

27. Contact Us

If you have questions regarding these Terms of Service, please contact us:

Sterling Hospitality Supply Limited
Email: info@sterlinghospitalitysupply.com

Associate Company: Sterling Hospitality Group LLC